FAQ

We always love to hear from our clients - and if you're having difficulties with your service, we encourage you to contact your Account Representative directly for help, or contact log a ticket with our Support Team by emailing .


Q. What is your coverage area? Where do you offer services?
A. We offer services in:

• Volcan
• Paso Ancho
• Cerro Punta
• Alto Boquete
• El Francés
• Potrerillos Abajo
• Potrerillos Arriba
• Rovira
• El Banco
• Palma Real
• Aguacate
• Santa Rita
• Cordillera
• Cuesta de Piedra
• La Estrella
• Santa Marta
• El Tejar de Alanje
• Alanje
• Tijeras de Alanje
• Puerto Armuelles
• Boca Brava
• Boca Chica and surrounding Islands
• Las Lajas (at the beach)
• Volcancito
• Jaramillo
• El Salto

You can see our full coverage area map by clicking here

Q. How do I access my Voicemail from my phone?
A. Your phone may have a dedicated "messages" button, or soft key on the display screen. You can also dial *85 from your phone, enter your phone number or extension.
Our system will ask you for a password, and prompt you from there.

For a complete voicemail instruction guide, along with layout, click here

Q: How do I forward my phone?
A. Your phone will have a dedicated "FWD" button or soft key on the display screen. Select the option you'd like to enable it (Always/No Answer/Busy) and follow the prompts to put your desired phone number to forward to.
Please note that if you are forwarding to a long distance number, charges will apply.

Q. If I am calling long distance in the David local calling area do I dial "011" before the number?
A. No, for calls within the local calling area of David, simply dial the 7 digit number.

Q. How do I call cell phones in Panama?
A. Simply dial the 8 digit cellular number.

Q. Do I have to dial "011" before I call long distance?
A. Yes, for calls within Panama, dial 011 plus the 7 digit number; for calls to the USA, Canada and most Carribean countries, dial 011 + 1 + the area code plus the number, for overseas calls, 011 + country code + city code + number.

Q. Can I use Planet Telecom as the operator?
A. No. Planet Telecom can answer any questions you have, but can not connect your calls.

Q. If I am having an issue with my service, what do I do?
A. Feel free to contact us directly by calling your Account Representative, Our Support Team (+507) 777.9200 option 4, or by logging at ticket via
Q. Can I proof read your contract prior to signing up?
A. Of course! You can download a copy of our contract by clicking here:

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